Warranty
The manufacturer of this product offers a limited warranty to the original retail purchaser that this product shall be free from defects in material and workmanship at the time of delivery. This warranty shall be valid for the lifetime of the product and shall not apply to the following components and properties of the product where present: strings, electronic components, amplifying devices, normal fret wear, other normal wear, and any parts not made by the manufacturer, which parts shall be subject to their individual warranties where applicable. Additionally, tone, because it is a subjective matter, is not warranted. The obligation of the manufacturer hereunder is limited to the repair of such product manufactured by it and claimed to be defective (through the use of standard materials and processes in effect at the time of repair) f.o.b. the manufacturer’s place of business provided that:
 
1 - At purchase the buyer completes and returns the attached warranty card with the required information thereon (either in writing or via electronic means) as described on the warranty registration card;
 
2 - The Buyer (through the authorized dealer/distributor) either in writing or by telephone explains to the Manager or Assistant Manager of the manufacturer’s Customer Service Department the nature of such defect and obtains return authorization number from the manufacturer prior to returning the product or component;
 
3 - At the Buyer’s expense, the Buyer returns the product claimed to be defective, through his authorized dealer/distributor, to the manufacturer at the Buyer’s expense with shipping expenses pre-paid both to and from the manufacturer;
 
4 - The manufacturer shall be satisfied that such defect is not the result of misuse or abuse; and
 
5 - The model number and serial number on both the registration card and the product shall not have been altered; and the manufacturer shall perform its warranty obligation as set forth herein free of charge for labor and materials for the first two (2) years after the original retail purchase. There after, the manufacturer shall be responsible for all materials used in the performance of this warranty and the Buyer shall be responsible for all service and labor charges incurred in such performance at standard manufacturer’s rates in effect at that time. This warranty shall not apply to products which shall have been subjected to misuse, negligence, alteration or accident, including exposure to extreme heat, cold, or high or low humidity. The manufacturer shall not be liable for any property damage or for any consequential damages (including loss of use or profits) nor shall the manufacturer’s liability on any claim for damages arising out of or connected with the manufacture, sale, delivery or use of any goods delivered under this order exceed the purchase price paid there for. In the event of unexpected loss by fire, theft, or damage of the Buyer’s product while in the manufacturer’s possession such loss shall not be a liability of the manufacturer in excess of the replacement with a new product of the same or most similar available style. Excess value (collector’s value) insurance must be carried by the Buyer at Buyer’s expense. The same is true with shipping insurance since many carriers place limits on their liability. The manufacturer assumes no liability in the event of loss or damage to the owner’s product while it is in transit to or from the manufacturer’s place of business and the owner shall be responsible for all risk of loss. Any action for breach of this warranty or any other action under this Agreement must be commenced within one (1) year after such cause of action arises;
 
6 - Proof of original retail purchase satisfactory to the manufacturer. This product is distributed through a network of authorized distributors and dealers who are identified by an "authorized dealer" decal plaque. Your authorized dealer/distributor will act as the agent of the manufacturer and will be responsible for handling all warranty claims under this warranty in accordance with the manufacturer’s direction. Purchase of this product from other than an "authorized dealer" may lead to difficulty or delay in obtaining warranty service.
 
THIS WARRANTY IS EXCLUSIVE AND IS MADE IN LIEU OF ANY AND ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING WITHOUT LIMITATION ANY WARRANTIES OF MERCHANTABILITY OR OF FITNESS FOR A PARTICULAR PURPOSE, ALL SUCH WARRANTIES BEING SPECIFICALLY DISCLAIMED AND EXCLUDED. IN NO EVENT WILL THE MANUFACTURER OR DISTRIBUTOR BE LIABLE FOR SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OR ANY NATURE WHATSOEVER, REGARDLESS OF HOW ARISING.
 

 

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